Rock’N Deli

Empowering small business owners

For the franchise owner and Vice-President, making sure that each location is performing is of utmost importance.

“What’s great about franchising is how empowering it is for the franchisee. We love giving people the opportunity to start their own business, and we love being part of their success,” she says.

Cloud-based, real-time reporting

MYR’s real-time sales reports are critical for both the Franchisor and for each franchisee.“The franchisees need to see their sales throughout the day no matter where they are. If they aren’t on site, they still need to be connected to their business. For us as the owners of the brand, seeing their sales each day or week instead of having to wait for monthly reports is completely critical. For example, if we notice that a location is selling too many individual items instead of combos, we can help coach them on how to increase their sales-per-customer,” she explains.

Integrations are game-changers & time-savers

Before adopting MYR POS, RockN’ Deli had to manage several platforms in order to fulfill delivery orders from popular apps like Uber Eats. MYR’s direct connections with third-party delivery companies means they can prepare and serve meals more quickly and with fewer mistakes.

Speed is the name of the game

When it comes to fast-casual and quick-serve businesses in 2023, speed is everything.Arghiriu explains, “Ever since the pandemic, people’s expectations for speed have increased. Customers don’t want to wait an extra minute. You can make one mistake, and they will literally give your restaurant a one-star rating.”She also shares that MYR POS helps to manage the flow between the cashier and the kitchen. “For us, MYR really helped streamline our workflow. The kitchen gets the order with notes such as allergy warnings, and they’re able to prep efficiently. If there’s a mistake, it’s easy to go back and fix. Every minute counts. Our order of operations works in perfect tandem with MYR’s workflow.”

No time wasted

Vicky Arghiriu  says that most employees are able to use MYR within an hour. Since most people these days are familiar with iPhones and iPads, learning MYR is intuitive and familiar. “It’s amazing to watch how quickly people learn the system. Even if they have no point of sale experience, they figure it out quickly. It lets them spend more time learning about the products and how to deal with customers, which is what increases sales,” she says.Finally, the RockN’ Deli owner shares that she herself was able to quickly and easily learn how to create menu categories and subcategories, and manage the reporting feature thanks to MYR’s customer service